Onsite IT Support Technician: End-User & Endpoint Expert

Vbeyond; East Midlands; On-site; GBP 26,000 - 34,000; Full time

Job summary

Vbeyond is seeking an on-site Field Service IT Support professional in the United Kingdom to handle workstation services, breakfix, imaging, and device refreshes. You will work closely with vendors and managed services to maintain systems and deploy new technologies.

Responsibilities include Windows deployments with SCCM, AD/VPN/DNS/DHCP, Office 365 support, and end-user computing across deskside operations. The role emphasizes rapid ticket resolution and hardware lifecycle management.

Qualifications

• Experience with desktop/laptop imaging and OS deployment using SCCM.
• Strong knowledge of AD, VPN, DNS/DHCP, and network basics.
• On-site field support with hands-on hardware maintenance and repair.

Responsibilities

• Provide onsite PC repair and maintenance.
• Perform end-user computing support and device refresh.
• Troubleshoot Windows, Office, printers; OS deployment via SCCM.
• Collaborate with vendors and managed services on changes.
• Configure and support O365 and VPN.
• Manage tickets via ServiceNow; escalate as needed.
• Imaging and deployment of new laptops/workstations.
• Spare parts management and asset lifecycle.

Skills

IT support

End User Computing

Active Directory

Office 365

SCCM

ServiceNow

Networking

Printer support

Azure

Tools

ServiceNow

Airwatch

Intune

Azure

Okta

DNS/DHCP

VPN

Job description

Vbeyond is seeking an on-site Field Service IT Support professional in the United Kingdom to handle workstation services, breakfix, imaging, and device refreshes. You will work closely with vendors and managed services to maintain systems and deploy new technologies.

Responsibilities include Windows deployments with SCCM, AD/VPN/DNS/DHCP, Office 365 support, and end-user computing across deskside operations. The role emphasizes rapid ticket resolution and hardware lifecycle management.