Desktop Support Engineer: Windows, AD & Microsoft 365

TP; Manchester; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

TP in the United Kingdom seeks a Desktop Support Engineer to provide effective on-site and remote desktop support for employees, covering hardware, software, email systems, and collaboration tools.

You will manage AD/Azure AD/Intune user and device provisioning, support Microsoft 365 services, maintain asset inventories, and work with vendors for hardware issues while upholding SLAs and security audits.

Qualifications

• Experience supporting Windows desktops/laptops and mobile devices.
• Hands-on with AD/Entra ID/Azure AD and Intune user/group management.
• Familiar with Microsoft 365 suite and collaboration tools.
• Experience in ticket management and SLA compliance.
• On-site and remote support experience is a plus.

Responsibilities

• Provide desktop support to employees, on-site and remotely.
• Maintain IT equipment on-site and assist other IT teams and remote users.
• Handle ticket management, hardware/software support, fault finding, and deployment.
• Troubleshoot issues in Windows environments and collaboration platforms.
• Support Microsoft Teams, Exchange Online, Outlook, OneDrive, SharePoint Online, and other Microsoft 365 services.
• Coordinate with vendors for warranty repairs, hardware replacements.
• Maintain asset inventories and hardware lifecycle management.
• Assist onboarding/offboarding and user provisioning.
• Ensure compliance with security audits and SLAs.

Skills

Active Directory

Azure AD

Intune

Microsoft 365

Windows troubleshooting

Remote support

User management

Ticketing systems

SLA adherence

Job description

TP in the United Kingdom seeks a Desktop Support Engineer to provide effective on-site and remote desktop support for employees, covering hardware, software, email systems, and collaboration tools.

You will manage AD/Azure AD/Intune user and device provisioning, support Microsoft 365 services, maintain asset inventories, and work with vendors for hardware issues while upholding SLAs and security audits.