End User Support Specialist - On-site Tech Bar

UST; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

UST in London is seeking a proactive End User Support Specialist to deliver hands-on IT support across the organization. You will manage the lifecycle of end-user devices, handle incidents, and drive improvements while collaborating with cross-functional IT teams.

The role requires a strong technical background, excellent customer service, and a passion for operational excellence to maintain productive users and reliable technology.

Qualifications

• Bachelor’s degree in information technology or related field.
• Hands-on experience with Windows 10/11, macOS, M365, and AD.
• Experience with ITSM tools like ServiceNow or Remedy.
• Familiarity with ITIL processes (Incidents, Problems, Changes).
• Experience in A/V support and collaboration tools.
• Basic networking understanding and strong customer focus.

Responsibilities

• Provide Level 1 & 2 support for desktops, laptops, mobiles, printers, and peripherals.
• Manage IMACD processes and hardware lifecycle including procurement, provisioning, upgrades, and disposal.
• Maintain asset inventory and compliance with standards.
• Offer high-touch support to VIP users and operate on-site Tech Bars.
• Handle incidents, service requests, and access issues within SLA.
• Collaborate with IT teams on resolution and documentation.
• Install, configure, and troubleshoot Microsoft 365 and endpoint security tools.
• Support hybrid meeting rooms (Zoom, Teams, Webex).
• Onboard/offboard IT tasks and access provisioning.

Skills

Windows 10/11

macOS

Microsoft 365

Active Directory

Intune/SCCM

ITSM tools

ITIL processes

A/V support

Remote troubleshooting

Networking basics

Interpersonal skills

Education

Bachelor's degree in information technology

Tools

ServiceNow

Remedy

Job description

UST in London is seeking a proactive End User Support Specialist to deliver hands-on IT support across the organization. You will manage the lifecycle of end-user devices, handle incidents, and drive improvements while collaborating with cross-functional IT teams.

The role requires a strong technical background, excellent customer service, and a passion for operational excellence to maintain productive users and reliable technology.