Global End-User IT Support Technician

Jobvite, Inc.; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Veson Nautical in London is seeking a Desktop Support Technician to provide high-quality end-user support across desktops, laptops, and peripherals, ensuring uptime and performance for remote and on-site staff.

You will troubleshoot, image equipment for onboarding, manage incident queues, and help enforce SOC2 controls while documenting solutions for a growing global engineering team.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field preferred; or equivalent professional experience.
• Experience providing desktop support in a global environment, particularly with Microsoft and Dell products.
• Track record of learning and applying new technologies to resolve IT problems efficiently.
• Familiarity with deploying and managing end-user systems, network devices, and productivity software.
• Industry certifications (e.g., Microsoft 365, CompTIA A+) are a plus.
• Proficiency with Active Directory, Group Policy, Microsoft Entra admin center, Intune Microsoft 365, PRTG Network Monitoring, Autopilot, and related tools.
• Broad understanding of operating systems, hardware, networking equipment, and desktop infrastructure.
• Strong problem-solving, critical thinking, and decision-making skills.
• Excellent communication skills, capable of explaining technical concepts to non-technical users.
• High integrity and a proactive, positive approach to work, thriving in a fast-paced, entrepreneurial environment.

Responsibilities

• Identify and determine functional and technical requirements based on user interactions and knowledge of enterprise architecture.
• Provide technical support to end users via remote tools such TeamViewer and resolve issues reported through Atlassian JIRA Service Desk and tasks assigned by management.
• Ensure uptime, stability, and performance of end-user systems, including desktops, laptops, peripherals, and software, by troubleshooting, debugging, and upgrading operating systems, applications, and hardware as needed.
• Deploy, configure, and image computers during new hire onboarding or equipment refresh cycles.
• Prepare and maintain presentation equipment such as projectors, webcams, and screens for corporate events.
• Support IT management in planning project schedules, technical direction, and compliance initiatives.
• Maintain a solid understanding of on-premise IT infrastructure, including DHCP, DNS, network drives, and NTFS permissions.
• Support enforcement of SOC2 Security Trust Services Principle controls as mandated by the AICPA.
• Manage the Jira ticket queue, prioritizing incoming requests based on urgency and impact and performing basic upfront troubleshooting to resolve or appropriately route issues.
• Perform password resets and provide general account support, including account unlocks, access provisioning, and troubleshooting login or authentication issues for end users.
• Create and maintain knowledge base articles to document common issues, resolutions, and support procedures, ensuring content stays accurate and up to date as systems and processes evolve.

Skills

Customer-focused communication

Problem-solving

Team collaboration

Ability to learn new tech

Proactive approach

Education

Bachelor's degree in IT or related field

Microsoft 365 Certification

Tools

TeamViewer

JIRA Service Desk

Active Directory

Intune

Microsoft Entra admin center

Group Policy

Autopilot

PRTG Network Monitoring

PowerShell

Job description

Veson Nautical in London is seeking a Desktop Support Technician to provide high-quality end-user support across desktops, laptops, and peripherals, ensuring uptime and performance for remote and on-site staff.

You will troubleshoot, image equipment for onboarding, manage incident queues, and help enforce SOC2 controls while documenting solutions for a growing global engineering team.