End-User IT Desktop Support Pro (Onsite)

Sky Systems, Inc. (SkySys); Witney; On-site; GBP 30,000 - 40,000; Full time

Job summary

Sky Systems, Inc. is seeking an experienced EUC IT Desktop Support Technician to provide hands-on end-user support onsite in Witney. The role covers desktops, laptops, printers, and peripherals, with emphasis on OS maintenance, security, and warranty compliance.

You will troubleshoot hardware and software, install and configure devices, and collaborate with IT teams to resolve issues promptly while delivering excellent customer service in a fast-paced environment.

Qualifications

• 3+ years of hands-on IT field support experience
• Associate degree in electronics, computer science, or related field preferred
• Certifications such as CompTIA A+ or OEM certifications desirable
• Ability to lift/move equipment up to 50 lbs

Responsibilities

• Provide IT infrastructure field support including troubleshooting of hardware, software, and operating systems.
• Install, configure, and resolve issues with desktops, laptops, printers, and other peripheral devices.
• Deliver desk-side and break/fix support, including basic administration of Windows, Mac, and Linux operating systems.
• Perform Smart Hands activities such as racking/stacking, network patching, and hardware setup.
• Troubleshoot and resolve network-related issues including TCP/IP, DNS, DHCP, VPN, and RDP.
• Support and maintain end-user network cabling and perform preventive maintenance.
• Conduct repeat call analysis and contribute to problem management activities.
• Ensure compliance with hardware warranty and customer security standards.

Job description

Sky Systems, Inc. is seeking an experienced EUC IT Desktop Support Technician to provide hands-on end-user support onsite in Witney. The role covers desktops, laptops, printers, and peripherals, with emphasis on OS maintenance, security, and warranty compliance.

You will troubleshoot hardware and software, install and configure devices, and collaborate with IT teams to resolve issues promptly while delivering excellent customer service in a fast-paced environment.