Onsite IT Support Engineer — VIP & Hardware Expert

Schneider Electric; Scarborough; On-site; GBP 38,000 - 56,000; Full time

Benefits offered by this job

Health and life insurance

Paid time off

Parental and care leave

Flexible work options

Training programs and certifications

Job summary

Schneider Electric seeks an Onsite IT Support Engineer to deliver on-site user support at facilities in the United Kingdom. You will handle desk-side incidents, hardware repairs, and VIP user support while coordinating with the remote administration team.

The role covers server maintenance, AV support, and event support, with a focus on delivering high service levels and aligning with Employee Experience strategies within Schneider Electric.

Qualifications

• 3+ years end user support experience in different platforms.
• Experience with ITSM tools and VIP user’s support.
• Microsoft certified professional.
• Proficient with SCCM, AD, McAfee, MS Outlook, Office 365, ServiceNow.
• Must continually learn the latest platforms and technology tools.
• Strong understanding of IT platforms and services (networking, hardware, software).
• End user mindset with excellent communication skills.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Provide Desk Side support to end users when incidents cannot be resolved remotely.
• Provide hardware break/fix support including replacement of defective units.
• Operate technical tasks on infrastructure equipment under remote admin team control.
• Own local equipment and data.
• Support BU-specific needs with high service levels.
• Deploy and manage printers, storage devices and peripherals.
• Deliver IT support based on TechStop model.
• Provide on-site and/or remote support for end users in remote locations.
• Support server maintenance upgrades on-site.
• Provide L1 support for audio/visual equipment.
• VIP support with high service levels.
• Support events such as annual meetings and trainings.

Skills

End user support

ITSM tools

VIP user support

Excellent communication

Analytical problem solving

Continuous learning

Broad IT knowledge

Tools

SCCM

AD

McAfee

MS Outlook

Office 365

ServiceNow

Job description

Schneider Electric seeks an Onsite IT Support Engineer to deliver on-site user support at facilities in the United Kingdom. You will handle desk-side incidents, hardware repairs, and VIP user support while coordinating with the remote administration team.

The role covers server maintenance, AV support, and event support, with a focus on delivering high service levels and aligning with Employee Experience strategies within Schneider Electric.