Onsite IT Support Engineer - Smart Hands & Data Center

Accenture; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Private medical insurance

25 days vacation per year

Charitable leave / community days

Job summary

Accenture is seeking a Smart Hands Technician to provide professional on-site end-user support in London. You will configure and maintain network, meeting room, and data-center equipment, manage asset installation, and handle tickets in a 24/7 on-call environment.

The role requires strong English, cable management, and documentation skills, with experience in Visio, Office tools, ServiceNow, and SharePoint. The job offers extensive benefits and may involve client-site mobility.

Qualifications

• Ability to read, write, speak and understand English.
• Strong working knowledge of cable management.
• Ability to interpret multi-device information spreadsheets and vendor installation specification documents.
• Strong problem-solving and decision making capabilities.
• Self-motivated and able to work with minimal supervision.
• Excellent written and verbal communication.
• Proven ability to maintain and build a strong customer focused service environment.
• Ability to create and maintain clear and detail oriented documentation of processes and procedures.
• Proficient in Visio, Microsoft Office, ServiceNow, SharePoint and Internet Technologies.
• Proven knowledge of ITL process including change management, service requests, problem management and incident management processes.

Responsibilities

• Professional support of end-users, including VIP users.
• Support meeting room technology, telephony and audio visual equipment.
• Install network equipment and patch infrastructure in tele-data closets and patch in network drops using copper and fiber patch cords.
• Install software on physical devices, following defined procedures.
• Escorting and assisting visitors / third parties onsite.
• Handle trouble tickets, using the defined tracking and trouble management system.
• Rack and stack, or install equipment including: meeting room technology, network switches and routers, servers, storage and data management devices, power distribution devices, patch cable network connections to equipment including copper and fiber.
• Power cycling of equipment.
• Handling storage & back up tapes. LTO tapes etc.
• Receive, asset tag, store and deploy equipment and tools for data center operations as necessary.
• Escalation and emergency response to circuit and customer equipment troubles on a 24/7 on-call rotation basis.
• Perform asset installations in a production environment
• Perform daily walk-through of defined spaces to check for alarms and issues in equipment.
• Document discovered issues through the defined process and communicate with customer and device owners to drive resolution.
• Follow internal processes when receiving equipment for our customer Tasks involve capturing images of packages, creation of itemized inventory, documenting information in ticketing system then physically placing received hardware into secured storage.
• Comply with security policy and contribute to audit activities following a defined process.
• Provide timely and accurate asset and ticket updates in the tools, data bases, and folders as necessary and directed by Supervisor
• May assist in overseeing sub-contractors and vendors, ensuring that all work is performed according to established practices and procedures.
• Maintenance of documentation in accordance with defined process.

Skills

Cable management

English proficiency

Documentation

Problem solving

Self-motivated

Customer service

Education

Associate's degree

A+ Certification

CDCP

Tools

Visio

Microsoft Office

ServiceNow

SharePoint

Job description

Accenture is seeking a Smart Hands Technician to provide professional on-site end-user support in London. You will configure and maintain network, meeting room, and data-center equipment, manage asset installation, and handle tickets in a 24/7 on-call environment.

The role requires strong English, cable management, and documentation skills, with experience in Visio, Office tools, ServiceNow, and SharePoint. The job offers extensive benefits and may involve client-site mobility.