Electrical Helpdesk Engineer — Office-Based with Site Visits

Focus Resourcing; South Woodham Ferrers; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Salary £35k-£40k

Holiday 20 days + bank holidays

Pension

Private healthcare

Job summary

Focus Resourcing is seeking a Technical Support Engineer to join our established team in an office-based role in the UK, with potential very occasional on-site visits. Salary will be between £35,000 and £40,000 depending on experience.

Duties include troubleshooting end-user technical product issues, supporting business clients, electricians, installers and the public; handling inbound/outbound tickets, calls and emails; remote diagnosis and site visit planning.

Qualifications

• Previous experience in a technical support role.
• Electrical background ideal; metering experience a plus.
• Strong technical knowledge and ability to learn products quickly.
• Experience with electrical circuits, control panels, batteries; renewables is desirable.

Responsibilities

• Troubleshoot end user technical product issues.
• Support business clients, electricians, installers and the general public.
• Manage tickets using the ticketing system; handle inbound and outbound calls and emails.
• Remote monitoring to find solutions over the telephone.
• Plan weekly site visits to customers' homes and commercial sites; route planning.
• Remotely diagnose product issues and provide training.
• Assist with ISO procedures development and documentation within the department.

Skills

Technical support

Customer service

Diary management

Remote diagnostics

Job description

Focus Resourcing is seeking a Technical Support Engineer to join our established team in an office-based role in the UK, with potential very occasional on-site visits. Salary will be between £35,000 and £40,000 depending on experience.

Duties include troubleshooting end-user technical product issues, supporting business clients, electricians, installers and the public; handling inbound/outbound tickets, calls and emails; remote diagnosis and site visit planning.