Onsite IT Support Engineer - Windows & 365 Expert

Hollybank Trustees Ltd; Kingswinford; On-site; GBP 30,000 - 35,000; Full time

Job summary

Savaria UK is seeking an enthusiastic IT Support Engineer to join our Kingswinford site. This hands-on, onsite role: you will be the face of IT for local teams, delivering high-quality support and ensuring smooth workplace technology operation.

The role sits alongside the central Service Desk; you will provide second-line support, resolve issues with ownership and first-time resolution, and collaborate with global IT.

Qualifications

• Experience in IT Support, Desktop Support or Service Desk.
• Strong knowledge of Windows OS and Microsoft 365.
• Experience with Active Directory / Entra ID.
• Good networking fundamentals: TCP/IP, DNS, LAN, Wi-Fi.
• Familiarity with IT security principles and asset management.
• Experience with ITSM platforms and incident management.
• Excellent communication and customer service skills.

Responsibilities

• Provide onsite IT support across the business.
• Diagnose and resolve hardware, software, and connectivity issues.
• Install, configure, maintain and repair IT equipment.
• Set up computers, devices, peripherals and user accounts.
• Support Windows environments, M365, Entra ID, AD, and Intune.
• Escalate incidents requiring onsite intervention.
• Perform basic network troubleshooting (LAN, Wi‑Fi).
• Collaborate with infrastructure, networking and security teams.
• Assist with technology rollouts and upgrades.
• Maintain accurate asset records and documentation.
• Occasional out-of-hours support and travel as needed.

Skills

Windows OS

Microsoft 365

Active Directory

Entra ID

Networking

IT security

ITSM

Communication

Problem solving

Customer focus

Job description

Savaria UK is seeking an enthusiastic IT Support Engineer to join our Kingswinford site. This hands-on, onsite role: you will be the face of IT for local teams, delivering high-quality support and ensuring smooth workplace technology operation.

The role sits alongside the central Service Desk; you will provide second-line support, resolve issues with ownership and first-time resolution, and collaborate with global IT.