Onsite IT Support Engineer

Daisy Communications; Bolton; On-site; GBP 26,000; Full time

Job summary

A leading communications provider based in the UK is looking for an IT Technician to join their team in Cheadle. The role involves resolving IT issues for over 250 customers, logging tickets and providing first contact support. Candidates should have solid knowledge of Microsoft desktop operating systems, excellent fault-finding skills, and a passion for customer service. Competitive salary and generous benefits including 25 days holiday plus bank holidays and professional development support are offered.

Benefits

25 days holiday + bank holidays

Extra day off for birthdays

£500 referral bonus

Professional development support

Eye care vouchers

Discounted healthcare membership

Sim deals for friends/family

Exclusive retail discounts

Qualifications

• Good knowledge of Microsoft desktop operating systems and productivity suite.
• Good PC/Laptop hardware and software knowledge.
• Basic networking knowledge.

Responsibilities

• Resolve user issues as onsite IT Technician.
• Liaise with Projects Team for network installation.
• Act as the initial contact for user IT issues.

Skills

PC/Laptop hardware knowledge

Fault-finding skills

Microsoft desktop operating systems knowledge

Server operating systems knowledge

Active Directory knowledge

Microsoft 365 Administration knowledge

Basic networking knowledge

Tools

Office 365 Fundamentals

Hyper V

CRMs

Backup and recovery technologies

AV Software

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Salary: £26,000 per annum

Location: Cheadle

Working Hours: Mon to Fri working between 8:30am and 6:30pm (37.5 hours)

You will be working in the IT arm of the business, providing an excellent service to 250+ external customers. The role involves being the first point of contact for our customers when a ticket is logged; this includes speaking to the customers over the phone, logging and responding to emails and logging tickets proactively.

Responsibilities

• Working as onsite IT Technician at customer sites in Cheadle to resolve user issues.
• Liaising with Projects Team installing network infrastructure at customer sites.
• Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
• Act as the initial point of contact in the resolution of user IT issues.
• Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems.
• Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer.
• Escalate IT issues, and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support / service desk.

Qualifications

• Good PC/Laptop hardware and software knowledge.
• Good fault-finding skills.
• Good knowledge of Microsoft desktop operating systems and productivity suite.
• Knowledge of Server operating systems.
• Knowledge of Active Directory.
• Knowledge of Microsoft 365 Administration.
• Basic networking knowledge.

Preferred Skills

• Office 365 Fundamentals and/or Azure fundamentals.
• Hyper V.
• CRMs.
• Backup and recovery technologies.
• AV Software.

Benefits

• 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days).
• An extra day off on your birthday or if you’re getting married.
• £500 referral bonus – bring great people, get rewarded!
• Professional development – training and support to help you grow.
• Eye care vouchers and discounted Medicash membership for healthcare savings.
• Sim deals for you and your family/friends.
• Exclusive discounts and savings at over 1,200 retailers.