Onsite Envoy

Optimas Solutions; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supply chain solutions provider is seeking an enthusiastic Onsite Envoy to manage daily operations at the JCB site in Rocester. This role involves building customer relationships, leading an onsite team, and ensuring exceptional service through Just-In-Time systems. Candidates should possess strong customer service skills, the ability to manage priorities, and a proactive attitude. This opportunity offers a dynamic work environment with a supportive team.

Qualifications

• Strong customer service and relationship-building skills.
• Proactive attitude with decision-making capability.
• Manual handling capability for regular lifting (up to 20kg).

Responsibilities

• Lead and manage the onsite team at JCB.
• Ensure exceptional service delivery and high operational standards.
• Manage JIT systems, including ordering and stock replenishment.

Skills

Customer service skills

Relationship-building skills

Communication skills

Problem-solving abilities

Job description

Location

JCB, Rocester – Staffordshire

Hours

07:30 – 16:30, Monday to Friday (flexibility required)

About Optimas

Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.

The Role

Optimas is seeking an energetic and enthusiastic Onsite Envoy to be based at our customer site, JCB in Rocester. This is a customer-facing role, where you will lead and manage an onsite team responsible for the day-to-day operation of Just-In-Time (JIT) systems, ensuring exceptional service delivery and high operational standards.

As the face of Optimas on site, you will build strong relationships with the customer, attend production meetings, manage stock replenishment and ordering, and ensure all JIT racks and systems meet agreed standards. In addition to supporting JCB, the onsite team also services two additional client sites.

Key Responsibilities

• Represent Optimas professionally at all times within the customer environment
• Lead and manage the onsite team, including daily routines, shifts, holidays, and absence
• Attend customer production meetings as required (potentially daily)
• Manage JIT systems, including part introductions, removals, replenishment, and ordering
• Investigate and provide information to customers and internal teams (e.g. part queries, line counts, engineering support)
• Ensure all racks and cabinets are correctly positioned, labelled, clean, and compliant with health & safety standards
• Maintain communication regarding new JIT parts, production stock, and samples
• Manage paperwork, returns, and authorised stock movements back to the warehouse
• Support additional client sites on a weekly basis

What We’re Looking For

• Strong customer service and relationship-building skills
• Results-focused with a proactive, can-do attitude
• Excellent communication and problem-solving abilities
• Flexible, friendly, and team-oriented approach
• Ability to make decisions and manage competing priorities
• Driver CPC (essential)
• Manual handling capability (regular lifting up to 20kg)
• Forklift licence / MHE training (preferred but not essential)

Why Join Optimas?

This is a fantastic opportunity to join a supportive and friendly team in a fast-paced, customer-focused environment, working with a globally recognised organisation and a prestigious client