Onsite Desktop Support Specialist - Windows/macOS/Linux

Axiom Technologies; Birmingham; Presencial; GBP 25.000 - 38.000; Jornada completa

Descripción de la vacante

Axiom Technologies is seeking a capable IT Desktop Support Technician to provide onsite and remote support in a fast-paced enterprise environment. You will handle desktop imaging, software installations, and help ensure secure, reliable user access across Windows, macOS, and Linux platforms.

The role requires 1+ year in a helpdesk or IT technician position, strong Windows and Office 365 proficiency, and solid communication skills to collaborate with IT teams and end-users.

Formación

• Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsabilidades

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Conocimientos

Windows OS

Office 365

Networking basics

Communication

Troubleshooting

Educación

Bachelor's degree in Computer Science/IT

Herramientas

ServiceNow

Zendesk

JIRA

Descripción del empleo

Axiom Technologies is seeking a capable IT Desktop Support Technician to provide onsite and remote support in a fast-paced enterprise environment. You will handle desktop imaging, software installations, and help ensure secure, reliable user access across Windows, macOS, and Linux platforms.

The role requires 1+ year in a helpdesk or IT technician position, strong Windows and Office 365 proficiency, and solid communication skills to collaborate with IT teams and end-users.