Desktop Support Engineer – Windows/macOS/Linux (On‑Site)

Axiom Technologies; Wash; On-site; GBP 30,000 - 36,000; Full time

Job summary

Axiom Technologies in the United Kingdom is seeking a capable IT Desktop Support technician to provide onsite and on-call end-user assistance within our desktop computing environment. You will respond to service requests, install and maintain OSs, and configure new workstations to support productivity and security.

You will work with Windows, macOS, Linux environments as needed, using ServiceNow, Zendesk, or JIRA for ticketing, and collaborate with IT teams on escalated issues and projects.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field or equivalent experience.
• 1+ year of experience in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking.
• Familiarity with ServiceNow, Zendesk, or JIRA ticketing systems.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Communication skills

Troubleshooting

Problem-solving

Interpersonal skills

Education

Bachelor's degree in Computer Science / IT

Tools

ServiceNow

Zendesk

JIRA

Windows OS

Office 365

VPN

Job description

Axiom Technologies in the United Kingdom is seeking a capable IT Desktop Support technician to provide onsite and on-call end-user assistance within our desktop computing environment. You will respond to service requests, install and maintain OSs, and configure new workstations to support productivity and security.

You will work with Windows, macOS, Linux environments as needed, using ServiceNow, Zendesk, or JIRA for ticketing, and collaborate with IT teams on escalated issues and projects.