Desktop Support Specialist — On-Site & Remote (Win/macOS/Linux)

Axiom Technologies; Watford; On-site; GBP 26,000 - 34,000; Full time

Job summary

Axiom Technologies in Watford is seeking a capable IT Support Technician to provide onsite and on-call assistance within the desktop computing environment, ensuring timely and accurate service delivery.

You will handle first- and second-line support, configure new workstations, assist with onboarding/offboarding, and collaborate with IT teams to resolve issues while following security protocols. On-site work and occasional after-hours support may be required.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Desktop support

Windows OS

Office 365

Networking basics

Troubleshooting

Communication

Education

Bachelors degree in CS/IT or related field

Tools

ServiceNow

Zendesk

JIRA

SCCM/Intune/JAMF

Job description

Axiom Technologies in Watford is seeking a capable IT Support Technician to provide onsite and on-call assistance within the desktop computing environment, ensuring timely and accurate service delivery.

You will handle first- and second-line support, configure new workstations, assist with onboarding/offboarding, and collaborate with IT teams to resolve issues while following security protocols. On-site work and occasional after-hours support may be required.