Desktop Support Technician - Windows, macOS & Linux

Axiom Technologies; Atherstone; On-site; GBP 25,000 - 38,000; Full time

Job summary

Axiom Technologies in the United Kingdom is seeking a capable IT professional to coordinate desktop support activities and onsite/on-call assistance within our computing environment to ensure timely service delivery.

The role provides end-user support for desktops, laptops, printers, and mobile devices, with emphasis on Windows OS, Office 365, basic networking, and ticketing systems; strong communication and troubleshooting skills are essential.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent experience.
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Basic networking concepts

Ticketing systems (ServiceNow, Zendesk

JIRA

Communication skills

Troubleshooting

Education

Bachelor’s degree in Computer Science/IT or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies in the United Kingdom is seeking a capable IT professional to coordinate desktop support activities and onsite/on-call assistance within our computing environment to ensure timely service delivery.

The role provides end-user support for desktops, laptops, printers, and mobile devices, with emphasis on Windows OS, Office 365, basic networking, and ticketing systems; strong communication and troubleshooting skills are essential.