Part-Time IT Desktop Support Specialist

Axiom Technologies Pty Ltd.; Bedford; Hybrid; GBP 27,000 - 38,000; Full time

Job summary

Axiom Technologies is seeking a capable IT support professional to deliver timely onsite and remote desktop support across Windows, macOS and Linux environments. This role provides end-user assistance to ensure optimal service delivery within the organization.

The candidate will handle incident response, hardware/software troubleshooting, user provisioning, asset control, and collaboration with IT teams on security and deployment projects.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Networking basics

Communication

Education

Bachelor’s degree in Computer Science

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies is seeking a capable IT support professional to deliver timely onsite and remote desktop support across Windows, macOS and Linux environments. This role provides end-user assistance to ensure optimal service delivery within the organization.

The candidate will handle incident response, hardware/software troubleshooting, user provisioning, asset control, and collaboration with IT teams on security and deployment projects.