On-Site Desktop Support Specialist (Windows/macOS/Linux)

Axiom Technologies Pty Ltd.; Royston; Remote; GBP 26,000 - 34,000; Full time

Job summary

Axiom Technologies is seeking a capable Desktop Support resource to coordinate IT activities across simple to complex plans. The role provides onsite/on-call end-user support within the organization’s desktop computing environment to ensure timely, accurate service delivery.

The candidate will handle first- and second-level support for desktops, laptops, printers, and mobile devices, install/upgrade operating systems, and assist with onboarding and security policies. On-site work may be required.

Qualifications

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Networking basics

Troubleshooting

Communication

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies is seeking a capable Desktop Support resource to coordinate IT activities across simple to complex plans. The role provides onsite/on-call end-user support within the organization’s desktop computing environment to ensure timely, accurate service delivery.

The candidate will handle first- and second-level support for desktops, laptops, printers, and mobile devices, install/upgrade operating systems, and assist with onboarding and security policies. On-site work may be required.