Desktop Support Specialist — Onsite & Remote IT Help

Axiom Technologies Pty Ltd.; Stirling; Hybrid; GBP 24.000 - 32.000; Vollzeit

Zusammenfassung

Axiom Technologies Pty Ltd. is seeking an IT Desktop Support specialist to provide onsite and on-call assistance within the organization's desktop computing environment.

The role covers setup, configuration, and maintenance of user workstations and peripherals, with emphasis on timely incident response and service delivery. The ideal candidate has 1+ year in desktop support, solid knowledge of Windows OS and Office 365, and familiarity with ServiceNow, Zendesk, or JIRA.

Qualifikationen

• Bachelor’s degree or equivalent experience in CS/IT or related field.
• 1+ year of experience in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Aufgaben

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Kenntnisse

Windows OS

Office 365

Networking basics

Communication skills

Troubleshooting

Problem-solving

Ausbildung

Bachelor's degree in Computer Science/IT or related field

Tools

ServiceNow

Zendesk

JIRA

Jobbeschreibung

Axiom Technologies Pty Ltd. is seeking an IT Desktop Support specialist to provide onsite and on-call assistance within the organization's desktop computing environment.

The role covers setup, configuration, and maintenance of user workstations and peripherals, with emphasis on timely incident response and service delivery. The ideal candidate has 1+ year in desktop support, solid knowledge of Windows OS and Office 365, and familiarity with ServiceNow, Zendesk, or JIRA.