Desktop Support Technician — Onsite & Remote

Axiom Technologies; Cambourne; On-site; GBP 26,000 - 34,000; Full time

Job summary

Axiom Technologies is seeking a capable IT support specialist to provide onsite and remote assistance across desktops, laptops, printers, and mobile devices. The role focuses on timely service delivery, incident response, and workstation setup for new hires.

The ideal candidate holds a Bachelor’s degree in a relevant field or equivalent experience, with 1+ year in desktop support, strong Windows/Office 365 knowledge, and familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

Qualifications

• Must have 1+ year of experience in a desktop support/helpdesk/IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Desktop support

Helpdesk

IT technician

Windows OS

Office 365

Communication skills

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Zendesk

JIRA

SCCM

Intune

JAMF

Job description

Axiom Technologies is seeking a capable IT support specialist to provide onsite and remote assistance across desktops, laptops, printers, and mobile devices. The role focuses on timely service delivery, incident response, and workstation setup for new hires.

The ideal candidate holds a Bachelor’s degree in a relevant field or equivalent experience, with 1+ year in desktop support, strong Windows/Office 365 knowledge, and familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.