Onsite Desktop Support Pro - SLA-Driven Tech Support

Computacenter; Lossiemouth; On-site; GBP 28,000 - 36,000; Full time

Job summary

Computacenter in Lossiemouth, Moray, is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You will resolve incidents, fulfill service requests and ensure users receive a responsive, high-quality support experience.

You will work onsite full time, taking 2nd line responsibility for incident resolution to SLA, assisting Project Tasks, and coordinating with Level 3 teams to address major issues.

Qualifications

• Windows 10/11 operating systems knowledge including build, configuration and registry settings.
• Experience with LTSC Channels and KIOSK is desirable.
• Basic understanding of SCCM, Active Directory and IT service models.
• Networking fundamentals: LAN/WAN/Wi‑Fi, DHCP, DNS, VPN/remote connectivity.
• Microsoft Office and Exchange environment basics; strong customer service skills.
• Full UK Driving Licence; SC clearance may be required.

Responsibilities

• Provide 2nd line incident and request resolution to SLA.
• Resolve incidents across a busy user base and escalating where needed.
• Install & configure software and hardware for desktops and laptops.
• Coordinate with Level 3 teams to address major issues.
• Support Project Tasks for internal and external PMs.
• Maintain <2% incident target per month and timely completion of tasks.

Skills

Windows 10/11

Microsoft Office

IT service management

Networking basics

Driving license

SC clearance readiness

Tools

SCCM

Active Directory

ITSM (ServiceNow)

Job description

Computacenter in Lossiemouth, Moray, is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You will resolve incidents, fulfill service requests and ensure users receive a responsive, high-quality support experience.

You will work onsite full time, taking 2nd line responsibility for incident resolution to SLA, assisting Project Tasks, and coordinating with Level 3 teams to address major issues.