Onsite Desktop Support Engineer - Lossiemouth

Computacenter; Lossiemouth; On-site; GBP 28,000 - 36,000; Full time

Job summary

Computacenter in Lossiemouth, Moray, is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You will resolve incidents, fulfill service requests and ensure users receive a responsive, high-quality support experience.

You will work onsite full time, taking 2nd line responsibility for incident resolution to SLA, assisting Project Tasks, and coordinating with Level 3 teams to address major issues.

Qualifications

• Windows 10/11 operating systems knowledge including build, configuration and registry settings.
• Experience with LTSC Channels and KIOSK is desirable.
• Basic understanding of SCCM, Active Directory and IT service models.
• Networking fundamentals: LAN/WAN/Wi‑Fi, DHCP, DNS, VPN/remote connectivity.
• Microsoft Office and Exchange environment basics; strong customer service skills.
• Full UK Driving Licence; SC clearance may be required.

Responsibilities

• Provide 2nd line incident and request resolution to SLA.
• Resolve incidents across a busy user base and escalating where needed.
• Install & configure software and hardware for desktops and laptops.
• Coordinate with Level 3 teams to address major issues.
• Support Project Tasks for internal and external PMs.
• Maintain <2% incident target per month and timely completion of tasks.

Skills

Windows 10/11

Microsoft Office

IT service management

Networking basics

Driving license

SC clearance readiness

Tools

SCCM

Active Directory

ITSM (ServiceNow)

Job description

We’re looking for a Desktop Support Engineer to provide hands‑on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high‑quality support experience.

Location: Lossiemouth, Moray (onsite full time)

What you'll do

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a <2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

What you'll need

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi‑Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance