Onsite Desktop Support Engineer - Glasgow

Computacenter; Glasgow; On-site; GBP 26,000 - 34,000; Full time

Job summary

Computacenter is seeking a Desktop Support Engineer in Glasgow to provide hands-on technical support across a busy environment. You will resolve incidents, fulfill service requests and ensure a high-quality support experience for users.

Key duties include 2nd line incident resolution to SLA, maintaining a low incident rate, and assisting with project tasks. The role requires Windows 10/11 expertise, strong Office proficiency, and ITSM knowledge. Onsite, full-time, in the UK.

Qualifications

• In-depth knowledge of Windows 10/11 including build/configuration/registry settings.
• Experience with LTSC Channels and KIOSK is desirable.
• Basic understanding of SCCM/Active Directory and IT service models.
• Networking includes LAN/WAN/VLAN, Wi‑Fi, DHCP, DNS/WINS, VPN/remote access.
• Microsoft Exchange environment, Outlook configuration and IM tools.
• Peripherals such as printers, displays, docking stations and scanners.
• Familiarity with ITSM software (ServiceNow).
• Excellent customer interface and service skills.
• Flexibility with working hours and a valid UK Driving License.
• SC Clearance or willingness to obtain clearance.

Responsibilities

• Provide hands-on desktop support across a busy customer environment.
• Take 2nd line responsibility for incident resolution to SLA.
• Maintain <2% incident rate per month.
• Complete assigned tasks within set timeframes.
• Support project tasks with internal and external Project Managers.
• Handle non-standard requests within agreed timescales.
• Coordinate with Level 3 teams for major issues.
• Troubleshoot hardware, software, networks and printers; install/configure systems.

Skills

Windows 10/11

Microsoft Office

2nd line support

Customer service

VPN/DHCP/DNS

Exchange/Outlook

ITSM ServiceNow

Networking fundamentals

Printers/ peripherals

Driving licence

SC Clearance

Tools

SCCM

Active Directory

ServiceNow

VPN

DNS/DHCP

Exchange

KIOSK LTSC

Job description

We’re looking for a Desktop Support Engineer to provide hands‑on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high-quality support experience.

Location: Glasgow (onsite full time)

What you’ll do

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a <2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

What you’ll need

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance