Onsite Desktop Support Engineer - Windows & ITSM (Glasgow)

Computacenter AG & Co. oHG; Glasgow; Hybrid; GBP 32,000 - 43,000; Full time

Job summary

Computacenter is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment in Glasgow. This is an onsite full-time role focused on incident resolution, service requests, and delivering a high-quality user support experience.

You will handle 2nd line incidents per SLA, maintain a low incident rate, and collaborate with Level 3 teams. Strong Windows, AD, ITSM, and networking knowledge are essential for success in this role.

Qualifications

• In-depth knowledge of Windows OS (Windows 10/11) with build, configuration and registry experience.
• Experience with LTSC Channels and KIOSK is desirable.
• Basic understanding of SCCM/Active Directory and IT service models.
• Networking experience: LAN/WAN/VLAN, Wi‑Fi, DHCP, DNS/WINS, PXE, VPN/remote connectivity.
• Experience with MS Exchange, Outlook and collaboration tools.
• Peripherals support: printers, displays, docking stations, SD cards.
• Familiarity with ITSM software (ServiceNow).
• Excellent customer interface and service skills.
• Willingness to work flexible hours and hold a UK driving license.
• SC Cleared or willing to undertake clearance.

Responsibilities

• Undertake incident and request tasks.
• 2nd line responsibility for resolving incidents to SLA.
• Maintain <2% incident per month target.
• Be responsible for completing assigned work within timeframes.
• Undertake project tasks, supporting Project Managers.
• Undertake Non-Standard Requests tasks to agreed timescales.
• Coordinate with Level 3 teams to highlight major issues.
• Resolve technical issues for laptop/desktop hardware, networks, printers.
• Install & configure software and hardware.

Skills

Windows OS

SCCM

Active Directory

ITSM

Networking

VPN

Microsoft Office

Printer support

SC Clearance

Driving License

Tools

ServiceNow

Job description

Computacenter is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment in Glasgow. This is an onsite full-time role focused on incident resolution, service requests, and delivering a high-quality user support experience.

You will handle 2nd line incidents per SLA, maintain a low incident rate, and collaborate with Level 3 teams. Strong Windows, AD, ITSM, and networking knowledge are essential for success in this role.