SLA‑Driven Onsite Windows Support Specialist

Computacenter; Brough; On-site; GBP 26,000 - 36,000; Full time

Job summary

Computacenter is seeking a Desktop Support Engineer in Brough to provide hands-on technical support across a busy customer environment. You’ll handle incidents, service requests and ensure a responsive, high-quality user experience.

Key tasks include 2nd line incident resolution, coordinating with Level 3 teams, hardware/software installation, and maintaining SLA targets. Strong Windows 10/11, AD, SCCM, and networking basics are essential, with SC clearance readiness a plus.

Qualifications

• In-depth knowledge of Windows 10/11 including build, configuration and registry basics.
• Understanding of ITSM tooling and incident management processes.
• Experience with Active Directory and general IT services.
• Proficiency with networking concepts (LAN/WAN/VLAN, DNS, VPN).
• Customer-facing communication and incident handling skills.

Responsibilities

• Resolve incidents and fulfill service requests to SLA targets.
• Provide 2nd line support and co-ordinate with Level 3 teams for major issues.
• Install and configure software and hardware for desktop devices.
• Maintain <2% incident rate per month target and meet project deadlines.
• Communicate proactively with stakeholders and manage non-standard requests.

Skills

Windows OS

Active Directory

Networking basics

ITSM

Customer service

Driving license

SC Clearance

Tools

ServiceNow

SCCM

Job description

Computacenter is seeking a Desktop Support Engineer in Brough to provide hands-on technical support across a busy customer environment. You’ll handle incidents, service requests and ensure a responsive, high-quality user experience.

Key tasks include 2nd line incident resolution, coordinating with Level 3 teams, hardware/software installation, and maintaining SLA targets. Strong Windows 10/11, AD, SCCM, and networking basics are essential, with SC clearance readiness a plus.