Onsite Desktop Support Engineer - Dunfermline

Computacenter; Dunfermline; On-site; GBP 27,000 - 36,000; Full time

Job summary

Computacenter is seeking a Desktop Support Engineer in Dunfermline to provide hands-on technical support across a busy customer environment. You will resolve incidents, fulfill service requests, and ensure users receive a responsive, high-quality support experience.

The role is onsite full time in Dunfermline, with responsibilities including second-line incident resolution, project tasks, and coordination with Level 3 teams for major issues.

Qualifications

• In-depth knowledge of Windows OS (Windows 10/11) and Office applications.

Responsibilities

• Handle incidents and requests, escalating as needed to 2nd line.
• Maintain incident target of <2% per month and resolve to SLA.
• Complete assigned tasks within timescales and support project work.
• Coordinate with Level 3 teams for major issues.
• Install and configure software and hardware for desktops/laptops.

Skills

Windows OS

Microsoft Office

LTSC/KIOSK

SCCM/AD

Networking (LAN/WAN/Wi-Fi)

DNS/DHCP/WINS/PXE

Exchange/Outlook

Printers & peripherals

ITSM ServiceNow

Customer service

Flexibility with hours

UK Driving Licence

SC Clearance

Tools

ServiceNow

Job description

We’re looking for a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high-quality support experience.

Location: Dunfermline (onsite full time)

What you’ll do

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a <2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

What you’ll need

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance