Onsite Desktop Support Engineer – Windows & ITSM Expert

Computacenter

Glasgow

On-site

GBP 26,000 - 34,000

Full time

3 hours ago

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Job summary

Computacenter is seeking a Desktop Support Engineer in Glasgow to provide hands-on technical support across a busy environment. You will resolve incidents, fulfill service requests and ensure a high-quality support experience for users.

Key duties include 2nd line incident resolution to SLA, maintaining a low incident rate, and assisting with project tasks. The role requires Windows 10/11 expertise, strong Office proficiency, and ITSM knowledge. Onsite, full-time, in the UK.

Qualifications

In-depth knowledge of Windows 10/11 including build/configuration/registry settings.
Experience with LTSC Channels and KIOSK is desirable.
Basic understanding of SCCM/Active Directory and IT service models.
Networking includes LAN/WAN/VLAN, Wi‑Fi, DHCP, DNS/WINS, VPN/remote access.
Microsoft Exchange environment, Outlook configuration and IM tools.
Peripherals such as printers, displays, docking stations and scanners.
Familiarity with ITSM software (ServiceNow).
Excellent customer interface and service skills.
Flexibility with working hours and a valid UK Driving License.
SC Clearance or willingness to obtain clearance.

Responsibilities

Provide hands-on desktop support across a busy customer environment.
Take 2nd line responsibility for incident resolution to SLA.
Maintain <2% incident rate per month.
Complete assigned tasks within set timeframes.
Support project tasks with internal and external Project Managers.
Handle non-standard requests within agreed timescales.
Coordinate with Level 3 teams for major issues.
Troubleshoot hardware, software, networks and printers; install/configure systems.