Onsite Customer Service Advisor - London | 12-Month FTC

CitySprint; City Of London; On-site; GBP 29,000; Full time

Job summary

A leading courier service provider is seeking an Onsite Customer Service Advisor to work directly with clients in London. The role involves providing exceptional customer service by managing bookings and resolving inquiries at the first point of contact. The ideal candidate should possess excellent communication skills, problem-solving abilities, and experience in a fast-paced environment. Join a company committed to growth and employee support through various benefits. Competitive salary of £28,967.52 and a fixed-term contract for 12 months.

Benefits

Impressive holiday allowance

Additional day off for your birthday

Death in Service allowance

Enhanced Maternity and Paternity leave

Access to health and wellness program

High-street discounts

Ride to work scheme

Qualifications

• Strong problem-solving abilities and attention to detail.
• Flexible, self-motivated, and able to work with minimum supervision.
• Experience working in a fast-paced environment.

Responsibilities

• Dealing with all incoming courier calls and control requirements efficiently.
• Resolving customer queries by communicating effectively with other departments.
• Delivering a high level of customer service and representing company values.

Skills

Excellent communication skills

Confident phone manner

Strong problem-solving abilities

Attention to detail

MS Office proficiency

Ability to work autonomously

Tools

MS Excel

MS Word

MS PowerPoint

Job description

A leading courier service provider is seeking an Onsite Customer Service Advisor to work directly with clients in London. The role involves providing exceptional customer service by managing bookings and resolving inquiries at the first point of contact. The ideal candidate should possess excellent communication skills, problem-solving abilities, and experience in a fast-paced environment. Join a company committed to growth and employee support through various benefits. Competitive salary of £28,967.52 and a fixed-term contract for 12 months.