Online Team Leader - Lead Service & Fast Fulfillment

Morrisons; Otley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket is seeking an Online Team Leader to lead their in-store teams and enhance customer service performance. The ideal candidate will excel in building relationships, leading and developing teams, and ensuring outstanding service. This role offers flexible shifts, career progression, and discounts. The goal is to create an engaging environment where customers' needs are prioritized. If you're driven and passionate about service, this could be your next step in a rewarding career.

Benefits

Six weeks holiday (including bank holidays)

15% discount in supermarkets

Career progression opportunities

Competitive pension and life assurance

Healthcare benefits, including Aviva Digital GP

Morrisons MyPerks with discounts

Family friendly policies

Responsibilities

• Lead a team that delivers outstanding service to customers.
• Build a supportive culture where contributions are recognized.
• Analyze departmental data to improve processes.
• Ensure all policies and legal obligations are followed.
• Ensure all orders are picked, dispatched, and delivered timely.

Skills

Ability to build and maintain effective relationships

Experience in developing and leading teams

Strong operational and technical knowledge of the Online department

Able to effectively plan, organize and manage workload

Ability to work to strict deadlines

Job description

A leading UK supermarket is seeking an Online Team Leader to lead their in-store teams and enhance customer service performance. The ideal candidate will excel in building relationships, leading and developing teams, and ensuring outstanding service. This role offers flexible shifts, career progression, and discounts. The goal is to create an engaging environment where customers' needs are prioritized. If you're driven and passionate about service, this could be your next step in a rewarding career.