Online Team Leader: Lead Fast-Paced Order Fulfillment

Morrisons; Tees Valley; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% discount in Morrisons stores

Employee life assurance

MyPerks with discounts

Job summary

Morrisons is seeking an Online Team Leader to coordinate our team of colleagues responsible for picking, packing and despatching online orders in a fast-paced store environment.

You will coach the team, drive performance through data and cross-functional collaboration, ensure safety and legal compliance, and maintain high customer service levels with a customer-centric mindset from the store floor.

Qualifications

• Experience leading online order routines and teams.
• Ability to coach and develop colleagues to meet deadlines.
• Strong focus on customer service and process efficiency.

Responsibilities

• Lead and coordinate the online order picking, packing and despatch processes to ensure timely completion.
• Coach and develop team members to build confidence and high performance.
• Analyse department data with the Online Manager to identify improvements and speed up processes.
• Maintain safety, compliance with store policies and manage workload.

Skills

Team leadership

Coaching

Customer service

Data analysis

Process improvement

Cross-functional collaboration

Job description

Morrisons is seeking an Online Team Leader to coordinate our team of colleagues responsible for picking, packing and despatching online orders in a fast-paced store environment.

You will coach the team, drive performance through data and cross-functional collaboration, ensure safety and legal compliance, and maintain high customer service levels with a customer-centric mindset from the store floor.