Online Ops Lead: Fast-Paced, Customer-Driven

Morrisons; Peterhead; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% discount in our supermarkets and 5

Additional 10% discount card for a for

Job summary

Morrisons is seeking an Online Team Leader to lead, support, and coordinate a team to ensure every order is picked, packed, and ready on time. You’ll drive service levels and customer satisfaction through hands-on leadership.

You’ll coach colleagues, streamline online order processes, and build cross-functional relationships across the store to maintain high standards. You’ll analyse data with the Online Manager to identify opportunities and elevate performance.

Qualifications

• Experience leading online order operations.
• Strong customer service mindset.
• Ability to coach and develop a team.
• Ability to analyse department data to identify opportunities.

Responsibilities

• Lead and coordinate the team to ensure orders are picked, packed and ready on time.
• Coach and develop team members to build confidence and high performance.
• Analyse department data with the Online Manager to identify opportunities and speed up processes.
• Maintain department standards and ensure compliance with store policies.

Skills

Team leadership

Customer service

Coaching

Process improvement

Job description

Morrisons is seeking an Online Team Leader to lead, support, and coordinate a team to ensure every order is picked, packed, and ready on time. You’ll drive service levels and customer satisfaction through hands-on leadership.

You’ll coach colleagues, streamline online order processes, and build cross-functional relationships across the store to maintain high standards. You’ll analyse data with the Online Manager to identify opportunities and elevate performance.