Online Team Leader: Fast-Paced Ops & Customer Focus

Morrisons; Penrith; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Holiday entitlement

Discount 15%

Friend discount

Leadership development

In-store cafe

Free parking

Pension & life cover

Healthcare benefits

MyPerks discounts

Charity donations

Family-friendly policies

Job summary

Morrisons is seeking an Online Team Leader to guide and support a team responsible for picking, packing and ensuring timely order readiness for online customers. You will coach colleagues, streamline processes, and foster cross-functional relationships to maintain high service levels.

You will lead with a customer-centric mindset, focus on meeting deadlines, and drive continuous improvements across online order routines.

Qualifications

• Experience leading online order teams.
• Proven coaching and development skills.
• Ability to analyse department data to identify opportunities.

Responsibilities

• Lead your team to deliver outstanding service and meet deadlines.
• Coordinate picking, despatch and workload across the store.
• Coach and develop colleagues to build confidence and high performance.
• Keep operations safe, compliant and efficient.

Skills

Team leadership

Coaching teams

Customer service

Online order routines

Process improvement

Data analysis

Time management

Job description

Morrisons is seeking an Online Team Leader to guide and support a team responsible for picking, packing and ensuring timely order readiness for online customers. You will coach colleagues, streamline processes, and foster cross-functional relationships to maintain high service levels.

You will lead with a customer-centric mindset, focus on meeting deadlines, and drive continuous improvements across online order routines.