Online Team Leader: Customer-First Online Ops

Morrisons; Scotland; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% discount in our supermarkets and 5

Job summary

Morrisons is seeking an Online Team Leader to guide a busy online ordering team, ensuring accurate picking, packing and timely despatch. You will foster a customer-first mindset, coach colleagues, and optimise processes while maintaining high service standards within a fast-paced store environment.

You will build cross-functional relationships, monitor performance, and drive improvements to keep orders moving smoothly and on schedule.

Qualifications

• Must be customer-focused with a passion for service.
• Strong leadership and coaching skills with ability to develop others.
• Excellent organisational and planning abilities to manage daily priorities.

Responsibilities

• Lead and coordinate the online team to ensure orders are picked, packed and ready on time.
• Coach team members, streamline processes and build cross-functional relationships.
• Analyse performance data to identify improvements and speed up processes.

Job description

Morrisons is seeking an Online Team Leader to guide a busy online ordering team, ensuring accurate picking, packing and timely despatch. You will foster a customer-first mindset, coach colleagues, and optimise processes while maintaining high service standards within a fast-paced store environment.

You will build cross-functional relationships, monitor performance, and drive improvements to keep orders moving smoothly and on schedule.