Online Team Leader: Fast-Paced Fulfillment & Coaching

Morrisons; Dumbarton; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Holiday entitlement

Staff discounts

Career progression

Free parking

Pension

Healthcare

Job summary

Morrisons is hiring an Online Team Leader to guide and support a fast-moving team ensuring orders are picked, packed and ready on time. You’ll coach colleagues, streamline processes, and build cross‑functional relationships to maintain high service levels.

You’ll prioritise customer needs, lead by example, and manage workload to keep picking and despatch on schedule while complying with safety and store policies.

Qualifications

• Experience leading online order preparation and despatch teams.
• Ability to coach and develop colleagues to improve performance.
• Strong customer‑focused mindset with service excellence.
• Analytical skills to review department data and drive improvements.

Responsibilities

• Lead and coordinate colleagues to ensure orders are picked and packed on time.
• Coach the team to build confidence and high performance.
• Analyse department data with Online Manager to identify improvements.
• Ensure compliance with store policies and safety standards.

Skills

Team leadership

Coaching

Customer service

Data analysis

Job description

Morrisons is hiring an Online Team Leader to guide and support a fast-moving team ensuring orders are picked, packed and ready on time. You’ll coach colleagues, streamline processes, and build cross‑functional relationships to maintain high service levels.

You’ll prioritise customer needs, lead by example, and manage workload to keep picking and despatch on schedule while complying with safety and store policies.