Online Fulfillment Team Lead — Customer-Centric Ops

Morrisons; Exeter; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% discount in Morrisons stores

Additional 10% discount card for a fam

Leadership progression opportunities

Subsidised in-store cafe

Free parking

Competitive pension and life assurance

Healthcare / Wellbeing benefits

MyPerks discounts

Family-friendly policies

Job summary

Morrisons is seeking an Online Team Leader to guide and support our online order team, ensuring orders are picked, packed and ready on time. You’ll coach colleagues, streamline processes, and collaborate across the store to maintain high customer service levels while meeting daily online targets.

You’ll monitor performance, optimise workflows, ensure safe, compliant operations, and help develop leadership capability within the team.

Qualifications

• Experience leading teams in a fast-paced online/retail environment.
• Ability to coach and develop colleagues to hit deadlines.
• Strong focus on customer service and operating standards.

Responsibilities

• Lead and coordinate online order picking, packing and despatch to ensure on-time readiness.
• Coach team members and drive high performance across the online operation.
• Analyse performance data to identify efficiency improvements and reduce substitutions.
• Maintain compliance with store policies, safety and legal obligations.

Skills

Team Leadership

Coaching

Online order knowledge

Job description

Morrisons is seeking an Online Team Leader to guide and support our online order team, ensuring orders are picked, packed and ready on time. You’ll coach colleagues, streamline processes, and collaborate across the store to maintain high customer service levels while meeting daily online targets.

You’ll monitor performance, optimise workflows, ensure safe, compliant operations, and help develop leadership capability within the team.