Online Team Leader: Customer-First Fulfillment Coach

Morrisons; Hounsdown; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Holiday entitlement

Discounts

Friend discount

Leadership development

Cafe on site

Free parking

Pension & life cover

Healthcare benefits

MyPerks discounts

Charity payroll donations

Family-friendly policies

Job summary

Morrisons is seeking an Online Team Leader to guide a team responsible for picking, packing and delivering online orders. You will coach colleagues, coordinate workflows, and build cross-functional relationships to keep service levels high.

You'll lead by example, drive performance, and ensure safe, compliant operations in a fast-paced store environment. A customer-centric mindset and strong teamwork are essential for success.

Qualifications

• Experience leading retail or online teams.
• Strong coaching and people management skills.
• Customer-focused with service mindset.
• Ability to analyse data and improve processes.

Responsibilities

• Lead your team to ensure every order is picked, packed and ready on time.
• Coach your team and coordinate colleagues to ensure routines are completed on time.
• Analyse department data with Online Manager to identify opportunities and speed up processes.
• Maintain department standards and legal compliance while managing workload.

Skills

Team leadership

Coaching

Customer focus

Process improvement

Job description

Morrisons is seeking an Online Team Leader to guide a team responsible for picking, packing and delivering online orders. You will coach colleagues, coordinate workflows, and build cross-functional relationships to keep service levels high.

You'll lead by example, drive performance, and ensure safe, compliant operations in a fast-paced store environment. A customer-centric mindset and strong teamwork are essential for success.