Online Team Leader - Lead Fast Fulfillment

Morrisons; Newtown; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Holiday entitlement

Discounts 15%

Discount card for friend/family

Career progression

In-store cafe

Free parking

Pension & life assurance

Healthcare/Wellbeing

MyPerks discounts

Payroll charity donations

Family-friendly policies

Job summary

Morrisons is seeking an Online Team Leader to guide and support our team, ensuring every order is picked, packed and ready on time. You’ll coach colleagues, streamline processes, and build cross-functional relationships to maintain high customer service levels.

You’ll lead daily operations, focus on coaching for high performance, and work with the Online Manager to drive improvements across picking, despatch, and workload management.

Qualifications

• Experience leading a team in a fast-paced retail or online operation.
• Strong coaching and people development skills.
• Good understanding of online order routines and despatch processes.

Responsibilities

• Lead and coordinate online order picking, packing and despatch to ensure on-time readiness.
• Coach and support the team to deliver outstanding customer service.
• Analyse department performance data with the Online Manager to identify improvement opportunities.
• Maintain high standards of safety, workload planning, and policy compliance.

Skills

Customer service

Team leadership

Coaching

Process improvement

Job description

Morrisons is seeking an Online Team Leader to guide and support our team, ensuring every order is picked, packed and ready on time. You’ll coach colleagues, streamline processes, and build cross-functional relationships to maintain high customer service levels.

You’ll lead daily operations, focus on coaching for high performance, and work with the Online Manager to drive improvements across picking, despatch, and workload management.