Online Operations Team Leader

Morrisons; Warminster; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Holiday entitlement

15% discount

Friend discount (10%)

Leadership School

In-store cafe

Free parking

Pension & life assurance

Healthcare/Wellbeing benefits

MyPerks discounts

Charity payroll donations

Family-friendly policies

Job summary

Morrisons is seeking an Online Team Leader to guide and support the online fulfilment team, ensuring every order is picked, packed and ready on time. You will coach colleagues, streamline processes, and foster cross-functional collaboration to maintain high customer service levels.

Responsibilities include leading the team in order routines, monitoring performance, and ensuring compliance with store policies while maintaining strong customer focus in a fast-paced environment.

Qualifications

• Strong operational knowledge of online order routines.
• Experience coaching teams to meet deadlines.
• Build cross-functional relationships in-store to support service levels.
• Customer-focused leadership and problem solving.

Responsibilities

• Lead and coordinate the online team to pick, pack, and despatch orders on time.
• Coach team members to improve performance and engagement.
• Analyse department data to identify improvements and efficiency gains.
• Maintain safety, compliance and store policies in daily operations.

Skills

Team Leadership

Coaching

Operational Knowledge

Customer Service

Job description

Morrisons is seeking an Online Team Leader to guide and support the online fulfilment team, ensuring every order is picked, packed and ready on time. You will coach colleagues, streamline processes, and foster cross-functional collaboration to maintain high customer service levels.

Responsibilities include leading the team in order routines, monitoring performance, and ensuring compliance with store policies while maintaining strong customer focus in a fast-paced environment.