Online Operations Leader: Fast, Customer-Focused

Morrisons; Glasgow; Presencial; GBP 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous holiday entitlement

15% discount in our supermarkets and便利

Descripción de la vacante

Morrisons is seeking an Online Team Leader to coordinate our online order picking, packing and despatch operations in a fast-paced store environment in Glasgow. You’ll coach a team, streamline processes, and build cross-functional relationships to deliver great service and on-time orders.

You’ll lead with a customer-centric mindset, manage workload, and ensure compliance with store policies while driving performance and team development.

Formación

• Experienced Team Leader or ready to take the next step in your career.
• Care about great service and love working in a fast-paced environment.
• Strong coaching and people-development skills.
• Able to build effective relationships across the store and online teams.

Responsabilidades

• Put customers first by delivering outstanding service and using customer feedback for improvements.
• Lead and develop your team to ensure picking and despatch routines are completed on time.
• Drive performance and standards by analysing department data and speeding up processes.
• Keep operations safe and legal, maintaining high standards and compliance with store policies.

Conocimientos

Coaching teams

Operational knowledge

Customer service

Time management

Descripción del empleo

Morrisons is seeking an Online Team Leader to coordinate our online order picking, packing and despatch operations in a fast-paced store environment in Glasgow. You’ll coach a team, streamline processes, and build cross-functional relationships to deliver great service and on-time orders.

You’ll lead with a customer-centric mindset, manage workload, and ensure compliance with store policies while driving performance and team development.