Online Operations Lead: Customer-Focused Teamwork

Morrisons; Stockport; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% discount in our supermarkets and 〉

Additional 10% discount card for a fam

Leadership School development

Subsidised in-store cafe or shop floor

Free parking

Competitive pension and life assurance

Healthcare / Wellbeing Aviva DigitalGP

MyPerks discounts

Payroll charity donations

Family-friendly policies including 26w

Career progression opportunities

Job summary

Morrisons is seeking an Online Team Leader to lead and support our team of colleagues, ensuring every order is picked, packed and ready on time. You will coach your team, streamline processes, and build cross-functional relationships across the store to keep customer service levels high.

Ideal candidates will have experience leading online order routines, coaching teams to meet deadlines, and a customer-centric mindset with a focus on continuous improvement.

Qualifications

• Experienced in leading online order operations.
• Proven track record in coaching teams.
• Strong focus on customer service.
• Ability to analyse data to improve processes.

Responsibilities

• Lead and coordinate the online team to ensure orders are picked, packed and ready on time.
• Coach the team to build confidence and high performance while maintaining safety and standards.
• Analyse department data with the Online Manager to identify opportunities for improvements.
• Maintain compliance with store policies and relevant legal obligations while managing workload.

Skills

Customer service

Team leadership

Coaching

Process improvement

Job description

Morrisons is seeking an Online Team Leader to lead and support our team of colleagues, ensuring every order is picked, packed and ready on time. You will coach your team, streamline processes, and build cross-functional relationships across the store to keep customer service levels high.

Ideal candidates will have experience leading online order routines, coaching teams to meet deadlines, and a customer-centric mindset with a focus on continuous improvement.