Online Team Leader: Fast-Paced Customer-Centric Ops

Morrisons; Malvern; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Holiday entitlement

Staff discount 15%

Friend/family discount 10%

Career progression

Cafeteria/concessions

Free parking

Pension & life cover

Healthcare benefits

MyPerks discounts

Charity donations

Family-friendly policies

Job summary

Morrisons in Malvern is seeking an Online Team Leader to guide a team ensuring orders are picked, packed and dispatched accurately and on time.

You will coach colleagues, streamline processes, and build cross-functional relationships across the store to maintain high customer service levels.

If you are customer-focused and comfortable in a fast-paced environment, we’d love to hear from you.

Qualifications

• Experience leading online order routines and coaching teams to meet deadlines.
• Strong customer service mindset and ability to improve service levels.
• Ability to collaborate cross-functionally and build relationships across the store.

Responsibilities

• Lead and coordinate a team to ensure orders are picked, packed and despatched on time.
• Coach team members to deliver outstanding service and continuous improvement.
• Analyse department data with the Online Manager to identify efficiency opportunities.
• Maintain high standards for substitutions, safety and compliance.

Skills

Team leadership

Coaching

Coordination

Data analysis

Customer service

Job description

Morrisons in Malvern is seeking an Online Team Leader to guide a team ensuring orders are picked, packed and dispatched accurately and on time.

You will coach colleagues, streamline processes, and build cross-functional relationships across the store to maintain high customer service levels.

If you are customer-focused and comfortable in a fast-paced environment, we’d love to hear from you.