Online Team Lead: Fast-Paced Customer Ops

Morrisons; Aldershot; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Generous holiday

Discount 15%

Friend/family discount 10%

Career progression

In-store cafe

Free parking

Pension and life assurance

Healthcare/Wellbeing benefits

MyPerks discounts

Payroll charity donations

Family-friendly policies

Job summary

Morrisons is seeking an Online Team Leader to oversee a busy online operations team, ensuring orders are picked, packed and ready on time. You will coach colleagues, streamline processes, and build cross-functional links to keep customer service high.

You will lead by example, prioritise customer satisfaction, and drive continuous improvements in picking and despatch routines within a fast-paced store environment.

Qualifications

• Experience leading teams in fast-paced retail online operations.
• Strong coaching and people development skills.
• Customer-centric mindset with clear communication.

Responsibilities

• Lead team to deliver online order picking, packing and dispatch on time.
• Coach team to improve service levels and responsiveness.
• Analyse department data to identify efficiency improvements.
• Ensure compliance with safety and store policies.

Job description

Morrisons is seeking an Online Team Leader to oversee a busy online operations team, ensuring orders are picked, packed and ready on time. You will coach colleagues, streamline processes, and build cross-functional links to keep customer service high.

You will lead by example, prioritise customer satisfaction, and drive continuous improvements in picking and despatch routines within a fast-paced store environment.