Online Fulfillment Team Leader

Morrisons; Stockport; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% discount in our supermarkets and -

Additional 10% discount card for a fi

Genuine career progression and develop

Subsidised in-store cafe or shop floor

Free parking

Competitive pension and life assurance

Healthcare / Wellbeing benefits

MyPerks discounts and more

Optional payroll charity donations

Family-friendly policies including 26w

Job summary

Morrisons Online is looking for an Online Team Leader in Stockport to lead, support and coordinate a team of colleagues to ensure every order is picked, packed and ready on time. You’ll coach your team, streamline processes and build cross-functional relationships across the store to keep customer service levels high, while maintaining safety and compliance.

This fast-paced role rewards proactive leadership and a customer-centred approach, with opportunities to develop through Morrisons

Qualifications

• Experience leading online order operations.
• Proven coaching experience with teams.
• Ability to analyse department data to improve processes.

Responsibilities

• Put customers first: Lead your team to deliver outstanding service with a customer-centric mindset and respond to feedback to drive improvements.
• Lead and develop your team: Coordinate colleagues to ensure picking and despatch routines are completed on time, coaching the team to build confidence and high performance.
• Drive performance and standards: Analyse department data alongside the Online Manager to identify opportunities, minimise substitutions, and speed up processes.
• Keep operations safe and legal: Maintain department standards, ensure compliance with legal obligations and store policies, and monitor team workload.

Job description

Morrisons Online is looking for an Online Team Leader in Stockport to lead, support and coordinate a team of colleagues to ensure every order is picked, packed and ready on time. You’ll coach your team, streamline processes and build cross-functional relationships across the store to keep customer service levels high, while maintaining safety and compliance.

This fast-paced role rewards proactive leadership and a customer-centred approach, with opportunities to develop through Morrisons