Online Operations Leader - Customer-Focused & Fast-Paced

Morrisons; Newtown; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% discount in Morrisons stores

Genuine career progression

Free parking

Healthcare / Wellbeing benefits

Job summary

Morrisons is seeking an Online Team Leader to oversee the team responsible for picking, packing and readying online orders for delivery or collection. You will lead and develop a team to ensure orders are fulfilled accurately and on time, while maintaining high customer service standards.

You will coach colleagues, streamline processes, and build cross-functional relationships in-store to keep customer service levels high, with a strong focus on timeliness, accuracy, and compliance.

Qualifications

• Experience leading online order fulfillment teams.
• Strong coaching and communication skills.
• Ability to meet strict deadlines and maintain service levels.

Responsibilities

• Lead the online order picking, packing and despatch processes.
• Coach and develop team, coordinate across store.
• Analyze performance data to improve speed and accuracy.
• Ensure safety, legality and compliance in operations.

Skills

Online order routines

Team coaching

Deadline management

Relationship building

Job description

Morrisons is seeking an Online Team Leader to oversee the team responsible for picking, packing and readying online orders for delivery or collection. You will lead and develop a team to ensure orders are fulfilled accurately and on time, while maintaining high customer service standards.

You will coach colleagues, streamline processes, and build cross-functional relationships in-store to keep customer service levels high, with a strong focus on timeliness, accuracy, and compliance.