Online Team Lead: Coach a Fast, Customer-First Picks Team

Morrisons; Southampton; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Holiday entitlement

Discount 15%

Family discount

Leadership development

Cafe on-site

Free parking

Pension & life

Wellbeing benefits

MyPerks

Charity donations

Family policies

Job summary

Morrisons is seeking an Online Team Leader to guide a team responsible for online order picking, packing, and dispatch to customers’ doors. You will coach colleagues, streamline processes, and collaborate cross-functionally to maintain high service levels.

You’ll drive performance, monitor performance data, and ensure safety and compliance while keeping workloads balanced in a fast-paced environment.

Qualifications

• Experience leading online order operations.
• Ability to coach and develop a team.
• Strong focus on customer service and delivering on-time orders.

Responsibilities

• Lead and coordinate the online picking, packing, and dispatch routines.
• Coach the team to build confidence and high performance.
• Analyze department data to identify opportunities and speed up processes.
• Ensure safety, compliance and store policies are followed.

Skills

Team leadership

Coaching

Operations management

Customer service

Job description

Morrisons is seeking an Online Team Leader to guide a team responsible for online order picking, packing, and dispatch to customers’ doors. You will coach colleagues, streamline processes, and collaborate cross-functionally to maintain high service levels.

You’ll drive performance, monitor performance data, and ensure safety and compliance while keeping workloads balanced in a fast-paced environment.