Online Operations Leader — Fast-Paced, Customer-Driven

Morrisons; Winsford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% discount in Morrisons stores

10% discount card for a friend/family

Job summary

Morrisons in Winsford is seeking an Online Team Leader to coordinate a busy online orders team, ensuring every order is picked, packed and ready on time, every day, across the store’s online operations.

You’ll coach colleagues, streamline processes, and build cross-functional relationships to keep customer service at the heart of every shift, while monitoring metrics and driving improvements in a fast-paced, safe environment.

Qualifications

• Customer-centric mindset and customer service orientation.
• Experience coaching and developing team members.
• Ability to analyse processes and drive improvements.

Responsibilities

• Lead and coordinate a team to ensure online orders are picked, packed and dispatched on time.
• Coach colleagues and optimise picking and despatch routines.
• Analyse department data with online management to identify opportunities and speed up processes.
• Maintain safety, compliance and high standards across the online operation.

Skills

Customer-centric mindset

Coaching & leadership

Process improvement

Job description

Morrisons in Winsford is seeking an Online Team Leader to coordinate a busy online orders team, ensuring every order is picked, packed and ready on time, every day, across the store’s online operations.

You’ll coach colleagues, streamline processes, and build cross-functional relationships to keep customer service at the heart of every shift, while monitoring metrics and driving improvements in a fast-paced, safe environment.