Online Fulfillment Team Lead

Morrisons; Tees Valley; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% supermarket discount

10% discount card for friends/family

Career progression opportunities

Subsidised in-store cafe

Free parking

Competitive pension

Healthcare benefits

Discounts at high street shops

Family-friendly policies

Job summary

Morrisons is seeking an Online Team Leader to lead and support a dedicated team for efficient online operations. You will ensure timely order picking and packing while maintaining outstanding customer service.

This role requires proven leadership skills and the ability to drive team performance through effective coaching. Your responsibilities will include analyzing data to improve operations and ensuring compliance with safety standards.

Qualifications

• Proven experience in coaching teams to meet strict deadlines.
• Strong operational knowledge of online order routines.
• Ability to build effective working relationships across the store.

Responsibilities

• Lead your team to deliver outstanding customer service.
• Coordinate colleagues to ensure timely picking and dispatch.
• Analyze department data to identify performance opportunities.
• Maintain compliance with legal obligations and store policies.

Skills

Team leadership

Customer service

Operational knowledge

Coaching

Performance analysis

Planning and organizing

Job description

Morrisons is seeking an Online Team Leader to lead and support a dedicated team for efficient online operations. You will ensure timely order picking and packing while maintaining outstanding customer service.

This role requires proven leadership skills and the ability to drive team performance through effective coaching. Your responsibilities will include analyzing data to improve operations and ensuring compliance with safety standards.