Online Team Lead: Fast-Paced, Customer-First Ops

Morrisons; Peterborough; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% discount in Morrisons supermarkets

Additional 10% discount card for a fi+

Leadership School for career growth

Subsidised in-store cafe or shop floor

Free parking

Competitive pension and life assurance

Healthcare / Wellbeing benefits

MyPerks discounts at high street shops

Payroll charity donations

Family-friendly policies including 26+

Job summary

Morrisons in Peterborough is seeking an Online Team Leader to coordinate and coach our online order picking, packing and despatch operations. You’ll lead a customer-centric team to ensure orders are prepared accurately and on time.

You will coach the team, streamline processes, and build cross-functional relationships across the store to maintain high service levels and drive continuous improvements. You’ll analyse performance data with the Online Manager to identify opportunities, speed up

Qualifications

• Strong operational knowledge of online order routines.
• Proven experience coaching teams to meet deadlines.
• Ability to build effective cross-store relationships across the business.
• Ability to manage workload and daily priorities effectively.

Responsibilities

• Lead your team to ensure every order is picked, packed and ready on time.
• Coach your team, streamline processes and build cross-functional relationships.
• Analyse department data with the Online Manager to identify opportunities and speed up processes.
• Maintain department standards, ensure compliance with legal obligations and store policies.

Skills

Team leadership

Coaching

Customer service

Process improvement

Cross-functional collaboration

Job description

Morrisons in Peterborough is seeking an Online Team Leader to coordinate and coach our online order picking, packing and despatch operations. You’ll lead a customer-centric team to ensure orders are prepared accurately and on time.

You will coach the team, streamline processes, and build cross-functional relationships across the store to maintain high service levels and drive continuous improvements. You’ll analyse performance data with the Online Manager to identify opportunities, speed up