Online Team Lead: Fast, Customer-First Ops

Morrisons; Hamilton; Presencial; GBP 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday entitlement

Staff discount

Career progression

In-store cafe

Free parking

Pension

Descripción de la vacante

Morrisons is seeking an Online Team Leader in Hamilton to guide a busy team responsible for picking, packing and timely despatch of online orders. You will coach staff, streamline processes and strengthen cross-functional relationships across the store to keep service levels high.

You will lead daily operations, ensuring orders are completed on time while maintaining safety, compliance and high standards. A strong customer focus and leadership mindset are essential.

Formación

• Proven experience coaching teams to meet deadlines.
• Strong leadership to develop a high-performing team.
• Operational knowledge of online order routines.
• Ability to analyse data to improve efficiency.
• Excellent customer service focus.

Responsabilidades

• Lead your team to deliver outstanding service with a customer-centric mindset.
• Coordinate colleagues to complete picking and despatch on time.
• Analyse department data to identify opportunities and speed up processes.
• Maintain department standards and compliance and manage workload.

Conocimientos

Coaching teams

Online order knowledge

Team leadership

Process improvement

Data analysis

Descripción del empleo

Morrisons is seeking an Online Team Leader in Hamilton to guide a busy team responsible for picking, packing and timely despatch of online orders. You will coach staff, streamline processes and strengthen cross-functional relationships across the store to keep service levels high.

You will lead daily operations, ensuring orders are completed on time while maintaining safety, compliance and high standards. A strong customer focus and leadership mindset are essential.