Online Team Leader: Fast-Paced, Customer-First Ops

Morrisons; Stockport; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% discount in our supermarkets and 7

Additional 10% discount card for a 7

Career progression and Leadership

Subsidised in-store cafe or shop floor

Free parking

Competitive pension and life assurance

Healthcare / Wellbeing benefits

MyPerks discounts

Payroll charity donations

Family-friendly policies including 26w

Job summary

Morrisons is seeking an Online Team Leader to lead and coordinate our team of colleagues, ensuring every order is picked, packed and ready on time. You’ll coach the team, streamline processes and build cross-functional relationships across the store to keep customer service levels high.

You will be responsible for delivering outstanding service with a customer-centric mindset, leading operational routines, and maintaining high standards while complying with all legal obligations and store

Qualifications

• Leads and develops teams with coaching focus
• Strong customer-service orientation and outcome-driven mindset
• Ability to manage workload and meet deadlines
• Ensures safety, compliance, and high standards of operation

Responsibilities

• Lead and coordinate team to ensure orders are picked, packed and ready on time
• Coach colleagues and streamline processes across the store
• Analyse data with Online Manager to identify improvements and reduce substitutions
• Maintain department standards and comply with policies and legal obligations

Job description

Morrisons is seeking an Online Team Leader to lead and coordinate our team of colleagues, ensuring every order is picked, packed and ready on time. You’ll coach the team, streamline processes and build cross-functional relationships across the store to keep customer service levels high.

You will be responsible for delivering outstanding service with a customer-centric mindset, leading operational routines, and maintaining high standards while complying with all legal obligations and store