Online Fulfillment Team Lead: Coach, Deliver, Excel

Morrisons; Maidstone; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% discount in Morrisons supermarkets

Additional 10% discount card for a key

Job summary

Morrisons is seeking an Online Team Leader to guide a team responsible for online order picking, packing and readiness for despatch. You will coach staff, streamline processes and build strong cross-functional relationships across the store to maintain high customer service levels.

In this fast-paced role you will lead by example, monitor performance, ensure compliance with store policies and legal obligations, and drive continuous improvement in online operations to meet deadlines and customer

Qualifications

• Experience leading online/order picking teams in a fast-paced retail environment.
• Ability to coach colleagues to meet deadlines and maintain high service levels.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Lead and coordinate the team to ensure orders are picked, packed and ready on time.
• Coach the team to build confidence and high performance.
• Analyse processes to identify improvements and speed up operations.
• Maintain safe, compliant and efficient department standards.

Skills

Team leadership

Coaching

Customer service

Operational knowledge

Job description

Morrisons is seeking an Online Team Leader to guide a team responsible for online order picking, packing and readiness for despatch. You will coach staff, streamline processes and build strong cross-functional relationships across the store to maintain high customer service levels.

In this fast-paced role you will lead by example, monitor performance, ensure compliance with store policies and legal obligations, and drive continuous improvement in online operations to meet deadlines and customer